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I cannot play the audio file / come across the audio plugin

I cannot download a podcast to my device / The podcast stops playing part-way through

The audio is as well quiet / There is no sound when I play the audio or video file

The video does non play / There are problems with video functioning

The video keeps stopping and starting making it hard to watch

I successfully completed the module test but I didn't see or receive my CPD certificate / Where is the Get Document button?

I get an mistake bulletin when I endeavor to generate my CPD module certificate

I accept lost my module certificate. What tin I do?

Will CPD Online run on whatever computer or device?

What is the optimum screen resolution for CPD Online?

I only encounter a blank area where an action or graphic should be

It takes as well long to open a page

I click on a link but zilch seems to happen at all

I click on a link simply get an error message

When I download a pdf (such as the Accept-home notes) I go an 'Open with' message

Would it exist possible for the certificates at the end of CPD modules to be generated as a PDF within the web-browser?

I cannot play the sound file / meet the audio plugin

For our audio files we apply NPAPI plugins, so you may be prompted to enable these on first use or afterwards your browser has been updated. If this happens, click the link provided and follow the instructions.

If you are using the Chrome browser or an iOS device then yous may not be able to play these types of audio files on whatever website, every bit NPAPI plugins are no longer supported. We are working on updating our audio format then that they will exist uniform with all browsers, but in the meantime we recommend that you use an culling browser (such as Internet Explorer) to play the sound clips, or read the associated transcripts that we provide on all pages containing audio.

If y'all continue to experience issues playing audio files delight contact cpdonline@rcpsych.ac.u.k.

I cannot download a podcast to my device / The podcast stops playing function-way through

Podcasts can exist downloaded on well-nigh browsers and devices using the 'Download' button on the podcast homepage. However, some devices such equally iPads are non set up upward to permit files to be downloaded, and when you click the download button it may just stream the file instead.

If y'all are streaming a podcast and it stops playing office-way through, mayhap jumping back to the beginning, this is probably considering the cyberspace connection temporarily dropped out. This issue is not specific to CPD Online; it is because of the device's standard setup.

In order to download podcasts rather than stream them on such devices, you could endeavor downloading a third-party app that will allow you to download and salve the sound file either to Dropbox or internally in the app. Typing 'podcast reader' in the iOS App Store should return a list of available readers.

The audio is too quiet / At that place is no sound at all when I play the audio or video file

Ensure that your computer has audio and sound devices. Y'all tin can cheque this in the Control panel of your computer.

Ensure that the volume is not on mute and is high. Check this by double-clicking on the audio icon in the bottom right of your screen.

Your computer may likewise need to exist continued to external speakers or headphones for the volume to exist aural, particularly in a noisy place.

With video, check that the volume is sufficiently high using the video controls. The volume control is on the right manus side of the video role player, next to the Expand screen push.

Vimeo video controls

Nosotros also recommend yous utilize headphones for optimal sound.

Ensure that your headphones are correctly connected to the headphones socket.

Reboot your reckoner if necessary. Failing that, if the book of certain sound and video clips remains a problem, please let us know at cpdonline@rcpsych.ac.u.k. or through the standard feedback grade of the particular module or podcast.

The video does not play / There are issues with video performance

All our videos are hosted on an external server at vimeo.com. Unfortunately sometimes this website may experience technical difficulties which impacts on the performance of our videos. If you lot have bug with the playing of the video we suggest you try again later. If yous go on to experience bug nonetheless, please let u.s.a. know.

The video keeps stopping and starting making information technology difficult to watch

This is because the videos are streamed, i.e. they download a piddling ahead of what y'all're actually watching. If your internet connection is relatively ho-hum, then the video is not being downloaded fast enough for continual viewing.

It helps to permit it to buffer the video first. Pause the video correct at the start, wait for a few minutes (make some cogitating notes or a cup of tea!) and so try again.

I successfully completed the module test but I didn't see or receive my certificate / Where is the Get Document push button?

When you submit your score and achieve 100% in the final Module test, the adjacent of import stride is to generate the document. To do this:

1. Commencement, click on the Get Certificate button (on achieving 100%, this push appears beneath the test text)

Then go on through the steps to complete the procedure:

2. Complete the information in the online form (time taken and explanation if different from the default, reflective note) and click on the Get document push button.

3. Finally, click on theGet Certificate button and your certificate will appear in a new browser window from which you tin can save or print information technology.

An email with a link to your certificate will likewise exist automatically sent to you. Delight bank check your spam box if you practise non observe it in your inbox. This process of generating the certificate is vital for you to be able to admission your certificates in future. You tin can discover all your generated certificates in the Certificates area of My CPD Online. See also:

Certificates of completion

I get an error bulletin when I attempt to generate my CPD module certificate

This is usually considering there is no email address held on our system for your business relationship. Please check your user details in the My CPD Online section and add together an email accost if necessary. Or, if your CPD Online log-in is the same as for the College Members' surface area, contact Membership to ask for your record to exist updated.

I have lost my module certificate. What can I practise?

You tin can reprint your certificate at the Check my progress / Certificates area of My CPD Online.

Will CPD Online run on any computer or device?

CPD Online is compatible with all devices and browsers, although if using Internet Explorer nosotros recommend version 8 or higher up. Most of our learning modules also brand employ of interactive multimedia and your computer will therefore require audio and audio/video playing software such as windows media player. Information technology volition also craveadobe reader to view pdfs. See also:

Minimum requirements
Spider web accessibility and downloads explained
Help using plug-ins

What is the optimum screen resolution for CPD Online?

CPD Online has been designed for an optimum screen resolution of1024 ten 768 which is currently the most widely used screen size. For best results, we advise yous work to this resolution.

I only come across a blank area where an activeness or graphic should be

Some CPD Online modules contain interactive activities or graphics which depend on the Flash actor plug-in to view them. However, because Wink is not uniform with some devices (such as iPads), we too provide HTML5 versions and non-interactive versions of all Wink exercises (just click on the links below the empty plugin). If your device is compatible with Flash player, you can download it for free from the Adobe website.

To check whether your computer already has Flash player installed:

http://world wide web.adobe.com/software/wink/about/

To download and install Flash thespian from the Adobe website:

http://get.adobe.com/flashplayer/

More virtually required plug-ins for CPD Online

It takes too long to open a page

In that location are several reasons as to why this is happening:

You have too many browser windows open and running. This slow downwards your estimator considerably. Delight close down all windows except for CPD Online and try over again.
Your internet speed is running slowly. If you are accessing the site from a wireless location, such every bit in a cafe or on the train, it may be that in that location are too many users online and/or the connection is slow. We propose you try over again from a different location and/or computer or at a less busy time.
Some of our pages contain more downloadable objects than others –possibly a video or audio file. This combined with the above factors may too slow things downwardly. Be patient. If the trouble persists endeavor once more at another time and if possible from another estimator. If it continues to be a problem, please e-mail u.s.a. at cpdonline@rcpsych.air-conditioning.united kingdom of great britain and northern ireland with details of the page you are trying to open up (module name, section number and folio number).

I click on a link but zip seems to happen at all

If the link is to an external site (such as an abstract link in the References section of a module) the page should open up in a new window. It may be that this window is hidden behind your current window. Look for any other windows open.

Information technology could also be that yous have your popup blocker switched on. Turn off your popup blocker and endeavor again.

I click on a link but get an error message

Information technology is possible that the link is broken, or the page you were being directed to is out of date or there is a technical problem with 1 of the tests. Delight send us an email and nosotros will fix the error:

Please tell us the link location, i.e. the name of the module, the section number, page number and name of the link.
It would aid if you can take a screen shot of the mistake message you receive. To do this:
Open the link then that the error message/error page is showing.
Press PRINT SCREEN (or PRT SC) on your keyboard (usually on the top right-manus side). This will copy a view of your screen to the figurer'due south clipboard.
Paste this into a word document or direct into an electronic mail.
Send the electronic mail to cpdonline@rcpsych.air conditioning.u.k.

When I download a pdf (such as the Take-home notes) I get an 'Open with' message

This suggests you lot do non have Adobe reader installed on your computer and will not therefore be able to read it.

To download Adobe Reader: http://get.adobe.com/uk/reader/

You will demand to reboot your estimator later on installation.

Would information technology be possible for the certificates at the stop of CPD modules to exist generated as a PDF within the web-browser?

A PDF press extension is available for most modern browsers. In Cyberspace Explorer you would just cull "Adobe PDF" every bit your printer in the 'File > Print menu' and you lot volition then have the choice to relieve the certificate as a PDF. Additionally, there are free browser plugins for Firefox and Chrome which allow press web folio to pdf.

There is also small complimentary installable pdf printer software (for case pdf995 http://www.pdf995.com/) that allows you to print anything to PDF.

To report an unresolved trouble, delight email us at cpdonline@rcpsych.air conditioning.britain

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Source: https://elearning.rcpsych.ac.uk/help/troubleshooting.aspx